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Who this is actually for
These are internal documents. We wrote them to train our own teams and the teams inside our portfolio companies. They assume you already have people.
You'll get use out of this if
- You have employees, and the problem is getting them to work to your standard without you in the room
- You have a sales team, a service team, or both, and the handoff between them is unmanaged
- You are the bottleneck on decisions, and your calendar shows it
- Your best people are starting to ask about money and you do not have a real answer
You will not get use out of this if
- You are solo, or your team is you and one contractor. There is nothing here to install yet
- You want a marketing tactic. None of these are about getting customers
- You want a quick win. These are operating standards. They take a quarter to hold
How to use it
Do not read it front to back. Find the symptom you have right now, go to that framework, install it, then come back for the next one.
| What you're seeing | Go to |
|---|---|
| Service quality depends on which rep picks up | 5 Star Service Framework |
| Sales says CS oversold. CS says sales overpromised. Nobody reviews the handoff | Gametape Review Framework |
| Meetings fill the week and decisions still wait for you | High Performance Communication Framework |
| Your calendar belongs to everyone except you | Monday Hour One Framework |
| A good operator asks for a raise and you negotiate from scratch every time | Pay Increase Framework |
Each framework includes the grading criteria we use, so you can score your team against it instead of guessing.
"Feeling lucky for being able to learn from an exquisite team at Acquisition.com. Thank you for sharing your knowledge, stories and practicing what you teach."
Nathan Nieviadomy · Verified Google review · Scaling Workshop"I thought there were a dozen things holding my business back from growing, but the workshop helped me realize the one thing I needed to change ASAP and it wasn't on my list of a dozen things."
Sterling Peterson · Verified Google review · Scaling Workshop